Rik’s videos

A glimpse into the mind and day of Rik Vera.

Customer interaction model explained 2:22

Let us talk about the code every company has to crack: c2MxEi

Trends of the New Normal: Hyper Personalization 1:52

What is it what your customers want? What is is that you want? The answer is simple but the outcome for companies is pretty complicated to accomplish.

3 Important Steps for Future Business Relevance 1:31

How to be relevant in the New Normal? And what can you do today?


AICompany cultureCustomer centricityEcosystem

Why you should treat customer experience as a happening

Customer Experience is not something you can design. It’s a happening: “a partly improvised or spontaneous piece of theatrical or other artistic performance, typically involving audience participation” as Wikipedia describes…

The Chernobyl Syndrome Pt II: The Day After Corona Checklist

In a previous blog I made a link between the reasons why Nokia lost the Smartphone Battle and what I love to call The Chernobyl Syndrome. I promised to write…
Big data

The Twilight Twenties

A not so very long read about the Twilight Zone, the upside down, Stranger Things, ruthless digital disruption, Gaudi and a keynote in the making. Or not. I am still…

2020 is the year of The #NCS

In the rearview mirror, the 21st century can be easily summarized. The first decade was ‘The Brewing of the Perfect Storm’. The second was ‘The Tipping Point’. When in 2018 Mark Zuckerberg…